Ethics

Professionalism and ethics

Professionalism is doing the job to a proper standard, and ethics is doing it honestly, including following a code and refusing a conflict of interest.

CAPS

Grade 11 · Business Studies · Ethics

Business Studies answers in business language, applied to the scenario.

  • The papers

    Paper 1 is business environments and business ventures. Paper 2 is business roles and business operations. Each paper is 150 marks.

  • A 40-mark essay

    Introduction 2 marks: say what the essay will deal with. Body: facts from the scenario, each with an explanation of the impact or the solution. Conclusion 2 marks: a decision, not a new fact. Insight is 4 marks for layout, analysis, synthesis and originality.

  • How a marker reads it

    A common mix-up is thinking a sale is ethical because the customer signed, when a hidden fault means they never had the truth.

Quotes from a scenario must be used, not copied as decoration. A definition with no link to the business in the question stays in the low marks.

Worked theory

Worked theory. At a phone shop in Sandton, Karabo needs one more sale to hit the month's target and earn R1 000 commission. A customer asks about a display phone. Karabo sees a crack along the edge, turns that edge away, and sells the phone for R4 500 as if it were perfect. The customer finds the crack at home. Professionalism required showing the fault, and ethics required not trading the customer's loss for the commission. The target was a conflict of interest, and Karabo chose the target.

More worked examples

  • Polokwane cousin's loan

    An accountant in Polokwane keeps the books of a hardware store. A cousin offers R2 000 for a quick signature so a loan can use those figures. The accountant's duty is to the client's confidential books, not to the cousin's application. Signing would be a conflict of interest. Refusing, and telling the client, is the professional action.

  • East London gearbox quote

    A mechanic in East London finds a small oil leak and a much larger gearbox fault. He could quote only the cheap leak, win the job, and surprise the owner later. Instead he writes both prices, R350 and R4 200, before any spanner turns. The owner may walk away. Honesty before the repair is professionalism, even when the bigger job is lost.

In ordinary words

A code of conduct spells out honesty with customers, confidentiality, and putting the client's interest ahead of a personal target. A conflict of interest appears when a worker's private gain clashes with a duty to the customer or the employer. Hiding a fault to hit a bonus breaks both the standard and the honesty. The sale may land today and still destroy trust, and the business can be held responsible for what its staff concealed.

In South Africa

At a mall phone counter the cracked edge of a display phone can be turned away from the buyer.

Part 1 / 4

What it is

Professionalism is doing the job to a proper standard, and ethics is doing it honestly, including following a code and refusing a conflict of interest.

More worked examples

Board walkthroughs on this topic. Open one, copy the working, then try the next.

Example 1 / 20

Case study: A manager hires his cousin without advertising the post. Explain why this is unprofessional.

How we got there

Read this like a teacher at the board. We go slowly, name every number, and say why we take each step.

Explain in another language · 11

1. What is the question asking?

Read the question twice. Circle the unknown. Underline every number and unit. The paper is asking: Case study: A manager hires his cousin without advertising the post. Explain why this is unprofessional.

Before any working — hunt first

Given

Numbers and units already in the sentence: no numbers yet — only a name, a diagram, or a worded unknown. Copy each one into a column. A name without a number is not given.

Missing

After you copy the given, the letter that still has no number is missing. The paper is pointing at: Explain why this is unprofessional. Circle that word — that is the missing variable.

Find

We are required to find: Explain why this is unprofessional. Write that as a symbol on the left, with a question mark, before you touch a formula.

Calculate

What we need to calculate: Fair recruitment. Then substitute the given, one line at a time, to get Explain why this is unprofessional.

In other words — as if you have never seen this before

If you have never seen this before: Fair recruitment. We will name a method in words, write the formula with no numbers, then substitute one line at a time.

2. What do we already know?

Nepotism.

3. Which method — and why this one?

Fair recruitment.

4. Step-by-step working

  1. 01 / 08

    Step A — Read the question twice

    Slow down. Circle the word that names the unknown. Underline every number and its unit. Do not grab a formula yet — first decide what the paper is actually asking.

    Why this step: If you can say the method in a sentence, you will pick the right formula. First-timers skip this and grab the first equation they remember.

  2. 02 / 08

    Step A2 — Hunt: Given, Missing, Find, Calculate

    Given: Numbers and units already in the sentence: no numbers yet — only a name, a diagram, or a worded unknown. Copy each one into a column. A name without a number is not given. Missing: After you copy the given, the letter that still has no number is missing. The paper is pointing at: Explain why this is unprofessional. Circle that word — that is the missing variable. Find: We are required to find: Explain why this is unprofessional. Write that as a symbol on the left, with a question mark, before you touch a formula. Calculate: What we need to calculate: Fair recruitment. Then substitute the given, one line at a time, to get Explain why this is unprofessional.

    Why this step: Do not name the letters yet. First hunt: what already has a number (Given), what has no number (Missing), the word the paper wants (Find), and which formula still contains the missing letter (Calculate).

  3. 03 / 08

    Step B — Write the given in a column

    Nepotism.

    Why this step: A column with units stops you mixing cm with m, or minutes with seconds. Markers can also see you started correctly.

  4. 04 / 08

    Step C — Name the method in words

    Fair recruitment.

    Why this step: If you can say the method in a sentence, you will pick the right formula. First-timers skip this and grab the first equation they remember.

  5. 05 / 08

    Explain

    Nepotism: unfair, may hire less qualified person, lowers staff morale, may breach EEA.

    Why this step: We only do one job per line so a marker can follow the marks — and so you can find a slip without starting over.

  6. 06 / 08

    Step G — Sense-check the size

    Ask: is this the kind of number a Grade 10–12 paper would want? A speed of 3 000 ms for a learner walking, or a probability bigger than 1, means a unit or algebra slip. Estimate first: round the numbers and do the sum in your head.

    Why this step: Markers write ‘unrealistic’ in the margin when the method is right but the size is wild. A 10-second head check often finds a missing 10² or a unit that never changed.

  7. 07 / 08

    Step F — Box the answer with its unit

    Unfair nepotism.

    Why this step: A number without a unit is half a mark on a Physics paper, and a marker can miss a Maths answer that is buried in working.

  8. 08 / 08

    Step H — What the marker is looking for

    On an NSC memo you usually earn: (1) a method mark for naming the right formula or idea in words, (2) an accuracy mark for substituting the given numbers with units, (3) an accuracy mark for the boxed answer with its unit. Write those three lines even if you are unsure of the arithmetic — blank pages score zero.

    Why this step: First-timers chase the final number and leave the method blank. The memo still pays out for the idea and the substitution even when the last line is wrong.

5. The answer

Unfair nepotism.

Copy onto your answer sheet — in this order

Answer: Unfair nepotism.

6. Check it like a marker

Advertise posts and use panels.

7. A trap first-timers fall into

First-timers often grab the first formula they remember, mix units (cm with m, minutes with seconds), or drop a minus sign. Write the formula in words first: “this equals that, because…”

Ntsako · fx-991ZA PLUS. Tap to calculate.